Please read the followings carefully to understand our return and restocking fee policy applicable to all ebikes sold by BeeCool.
（Please note: Keep the original shipping box in a good shape in case you'd like to issue a return afterwards）
- Returns of New and Unused Items Within 14 Days of Receipt
We allow you to return any ebikes in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally. (Return Condition - To return a bike that is not defective or damaged, The bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).
- Returns of Used Items
Any bikes returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
All accessories can't be returned or changed once received.
- Returns of New and Unused Items Outside the 14-Day Window
If you wish to make a return outside of the 14-day window, then if the bike to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.
- Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
- Issue a Return
To issue a return, please contact our customer service at firstname.lastname@example.org to apply a return request. And you need to provide us with pictures and videos to prove the e-bike is still in an acceptable condition.
- Ship the Returning E-bikes - When your return request is approved, please do not ship the e-bike to the storage before receiving correct shipping address provided by our customer service. Since the return address may be different from our shipping address or storage address.
- After You Return
Please send us a notification after shipping out your returning item and provide the tracking number to us. Once we received the e-bike, we will either replace the item or give you a refund, which normally takes about 2 business days.
- Rejecting Shipments – Flat Fee
If you cancel an order after it shipped out, or refuse delivery of an order, we reserve the right to charge a flat fee of $150 to partially cover our shipping costs. We cannot intercept or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $150.
(Tips: We highly suggest you accept the shipment when the package arrives, which can avoid the $150 fee. Since rejected shipments will go back to our new inventories storage, which is not able to accept any returning packages. So we have to charge you $150 to create a new returning route for the package to our repairing center. If you'd like to return the heavily broken bike caused by the shipping, just take the pictures of the damaged box and the bike, send them to email@example.com and apply our free shipping label. You have to repack the package, print out our prepaid shipping label, stick it on the box, and ship it back to our repairing center.)
The return of following items are NOT acceptable: All accessories (Includes bags, spare parts, upgrading parts etc.); Overused items according to above policies.
Cancellation of Orders. You may cancel an order by contacting us via email or telephone. Cancellation is not confirmed until you receive a response from our customer support team.
Due to the speed at which we process orders (as quickly as possible) we will attempt but cannot guarantee that we will be able to cancel an order you placed on the spot. After you have placed an order, we cannot change it once the e-bike is shipped, including model or color reasons. Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.
Orders which have already been shipped (you have received a tracking number) cannot be changed or cancelled. Please see our Return Policy for return terms and instructions to send an order back for a refund, if desired.
Early cancelation handling fee. If you ask us to cancel an order before the items ship out (after we have captured funds from your credit/debit card, or after we've captured funds from your PayPal account), 2.5% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a cancelled order.