BEECOOL LIMITED 2-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

All BeeCool bikes are covered under our manufacturer's 2-year warranty for the owner against all manufacturing defects (All Accessories are not covered by warranty service).

 

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 2-year warranty would be started since the initial owner has received it. This limited warranty applies only to the original owner of a BeeCool bicycle and is not transferable to subsequent owners.

 

COVERED PRODUCTS

BeeCool will replace any component that is deemed to be defective or damaged (without including damages caused during shipping) without user error. The warranty covers the listed products and follows the terms below:

 

Main parts (including motor/controller/tires)

BeeCool ebike main parts are covered by a replacement warranty for 2 years.

This warranty includes a replacement only. Labor charges to changeover parts to replacement main parts are not included. Changeover labor must be performed and authorized by BeeCool.

BeeCool reserves the right to use scratch and dent stock when replacing a main part under this warranty. However, within 7 days, the replacing parts will be shipped in a new condition. Main parts styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of BeeCool. 

Main parts issues that are excluded from this warranty include but are not limited to:

Corrosion

Paint fade, scratches, impact marks

Impact damage

Non-reversible modification (drilling/welding)

Mounts to the frame if applicable

Man-made damage

 

Batteries

BeeCool batteries are covered by a 2 year prorated warranty.

During 2 years of service – A defective battery will be repaired or replaced at no cost within 7 days to the customer and after 7 days, the shipping fee for the battery will be assumed by the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.

Batteries can be assessed and found defective directly by BeeCool only.

This Limited Warranty does not cover:

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

Defects or damage caused by private modification;

Scratches, dents, and cosmetic damage, unless caused by BeeCool;

Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible;

Ordinary wear and tear;

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by BeeCool with the Products;

Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

Where any of the seals on the battery are broken or show evidence of tampering;

Where the Battery has been used in equipment other than the Bike for which it is specified;

 

Parts & Components

Original BeeCool parts & components are covered by a 2-year limited warranty (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight).

This Limited Warranty does not cover:

Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by BeeCool. Parts not typically covered include but are not limited to: Brake Pads/ Rotors/ spokes/ Tires/Tubes/ Chains/ Chain Rings/ Crankset

Parts compromised due to corrosion due to the elements (moisture, heat, etc).

Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

frame, fork, handlebar, rear rack, fenders, front and rear suspensions, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller, wiring harness and quick release, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

Labor charges for part replacement or changeover.

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

Scratches, dents, and cosmetic damage not caused by BeeCool.

Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by BeeCool with the Products.

Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

 

AFTER SALE PROCESS

1.Warranty Request

All request to this warranty must be made through BeeCool and submitted to our after-sale team. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@beecoolbikes.com as there may be a simple fix for your problem. Valid warranty request will be processed through BeeCool within 2 years of initial purchase.

BeeCool will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence.

2.Shipping Damage Request

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@beecoolbikes.com and provide us with photo or video proof.

All accessories will not participate in the replacement or compensation if they cause scratches or get lost during transportation.

NOTICE:

We will not accept Shipping Damage Claims later than 7 days from receipt of products.

As for all the after-sales problems, please contact our official customer service staff directly and provide the corresponding proof for your issues. Do not contact our offline dealers directly for after-sales problems without consulting us first or we will not bear the repairing cost/purchase cost of the replacement parts unauthorized by our official customer service staff directly.