- We are currently able to ship the items to the 50 States and Washington D.C. in the U.S.
- We DO NOT ship to Puerto Rico, US Virgin Islands, Guam or other U.S. territories.
- We DO NOT ship to PO BOXES or APO.
- We will use FedEx Ground or UPS Ground to ship your bike orders.
- Accessories will be shipped by USPS or DHL.
- Shipping within the 48 contiguous States in the U.S. is FREE.
- Shipping to the State of Alaska and Hawaii will be charged $100 shipping fee.
- Accessories shipments are Free
- In-stock items generally be shipped on the next business day. Delay ship-out may happen when special situations noted on the product pages.
- Once you place an in-store order, please allow 2-7 business days for the delivery.
- A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
- An estimated shipping date will be noted for pre-order products on the product pages.
- We are NOT responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
- NO CHARGE for changing the delivery address BEFORE you receive the shipping confirmation.
- $25 WILL BE CHARGED for changing the delivery address of a shipped out item (Not deliver yet).
- Delivery address CANNOT to be changed if the item has already been delivered to the original address successfully.
- If you would like to change the bike color of your placed order, you must do so prior to your order being shipped.
- Please note that the delivery of the bike is signature required, if you miss all the delivery attempts, the bike will return to our storage. $150 WILL BE CHARGED if you choose to reship the item; If you'd like to cancel the order, $150 WILL BE CHARGED from your total refund.
- Purchased with a registered BeeCoolBikes.com account: Go to My Account and check Order History to get your order status.
- Purchased without an account: Go to Track Your Order page, type in your order confirmation number to get your order status.
- Wrong shipping information provided may cause delay or failure of the delivery.
- If you place the wrong color or model and want to change the order, we can make the change under the following conditions:1. The e-bike hasn't been shipped by the time you contact us to make the change; 2. We can only make the change once and if you make the change, we can't adjust it twice, so please think twice before you decide to make the change.