Shipping Destination

  • We are currently able to ship the items to the 50 States and Washington D.C. in the U.S. while Hawaii and Alaska are currently unavailable.
  • We DO NOT ship to Puerto Rico, US Virgin Islands, Guam or other U.S. territories so far.
  • We DO NOT ship to PO BOXES or APO.
  • We will use FedEx Ground to ship your bike orders. 
  • Accessories will be shipped by USPS or DHL.


Shipping Cost

  • Shipping within the 48 contiguous States in the U.S. is FREE.
  • Accessories shipments are Free.


Shipping Time

  • In-stock items generally be shipped on the next business day. Delay ship-out may happen when special situations noted on the product pages.
  • Once you place an in-store order, please allow 2-7 business days for the delivery.
  • A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
  • An estimated shipping date will be noted for pre-order products on the product pages.
  • We are NOT responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.


Shipment Adjustment

  • NO CHARGE for changing the delivery address BEFORE you receive the shipping confirmation.
  • $25 WILL BE CHARGED for changing the delivery address of a shipped out item (Not delivered yet).
  • Delivery address CANNOT be changed if the item has already been delivered to the original address successfully.
  • If you would like to change the bike color of your placed order, you must do so prior to your order being shipped.
  • Please note that the delivery of the bike is signature required, if you miss all the delivery attempts, the bike will return to our storage. $150 WILL BE CHARGED if you choose to reship the item; If you'd like to cancel the order, $150 WILL BE CHARGED from your total refund.


Order Tracking

  • Purchased with a registered account: Go to My Account and check Order History to get your order status.
  • Purchased without an account: Go to Track Your Order page, type in your order confirmation number to get your order status.
  • Wrong shipping information provided may cause delay or failure of the delivery.


Order Adjustment

  • If you place the wrong color or model and want to change the order, we can make the change under the following conditions:1. The e-bike hasn't been shipped by the time you contact us to make the change; 2. We can only make the change once and if you make the change, we can't adjust it twice, so please think twice before you decide to make the change.