Shipping Destination

  • We are currently able to ship the items to the 48 contiguous States in the U.S.
  • We DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
  • We DO NOT ship to PO BOXES or APO.
  • We will use FedEx Ground or UPS Ground to ship your bike orders. 
  • Accessories will be shipped by USPS or DHL.

 

Shopping Cost

  • Shipping within the 48 contiguous States in the U.S. is FREE.
  • Bikes shipped by FedEx will be Free.
  • If you choose UPS to ship your E-bikes, $100 (per bike) extra shipping fee will be added to your total price.
  • Accessories shipments are Free

 

Shipping Time

  • In-stock items generally be shipped on the next business day. Delay ship-out may happen when special situations noted on the product pages.
  • Once you place an in-store order, please allow 2-7 business days for the delivery.
  • A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
  • An estimated shipping date will be noted for pre-order products on the product pages.
  • We are NOT responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

 

Shipment Adjustment

  • NO CHARGE for changing the delivery address BEFORE you receive the shipping confirmation.
  • $25 WILL BE CHARGED for changing the delivery address of a shipped out item (Not deliver yet).
  • Delivery address CANNOT to be changed if the item has already been delivered to the original address successfully.
  • If you would like to change the bike color of your placed order, you must do so prior to your order being shipped.
  • Please note that the delivery of the bike is signature required, if you miss all the delivery attempts, the bike will return to our storage. $150 WILL BE CHARGED if you choose to reship the item; If you'd like to cancel the order, $150 WILL BE CHARGED from your total refund.

 

Order Tracking

  • Purchased with a registered BeeCoolBikes.com account: Go to My Account and check Order History to get your order status.
  • Purchased without an account: Go to Track Your Order page, type in your order confirmation number to get your order status.
  • Wrong shipping information provided may cause delay or failure of the delivery.

 

Order Adjustment

  • If you place the wrong color or model and want to change the order, we can make the change under the following conditions:1. The e-bike hasn't been shipped by the time you contact us to make the change; 2. We can only make the change once and if you make the change, we can't adjust it twice, so please think twice before you decide to make the change.